Winning with Glasgow Solidarity Network: direct action against letting agency gets ‘admin fees’ back

Glasgow Solidarity Network

In January, Glasgow Solidarity Network celebrated the successful conclusion of its first campaign in 2014. This is what happened:

Back in 2010 a couple were charged £187 by a letting agency as an (illegal!) ‘administration fee’ in order to secure a new home. When they moved out in 2013 they wrote a letter to the agency quoting the relevant passages from Scottish Housing Law and demanding the return of their money. There was no response to this letter so they made a couple of phone calls to the agency which brought assurances that it would be looked at. However, these assurances were only followed by weeks of silence.

Three paths opened up to them: letting the agency rip them off; a lengthy – and costly – small claims court procedure; or attempting a more direct form of action. They opted for the latter and looked to the Glasgow Solidarity Network to show solidarity and provide aid in getting the money back. A…

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